ARGUS WFM CC is an integrated approach to contact center management

In today’s increasingly complex contact center your employees need a powerful combination of tools to meet rapidly growing customer expectations. How to keep your employees satisfaction level aligned with your customer engagement strategy and business profitability? Use workforce management tools to deliver on all your business objectives, boosting the contact center efficiency and the quality of customer experience!

Learn more about the ARGUS WFM CC
system in just 5 minutes!

Features

What are the key benefits with ARGUS WFM CC?

It’s simple!
You will save budgets on payroll and precious time, which you can invest in CC development and customer service improvement!

 
 Get rid of routine! 
Your employees will no longer spend several hours a day on forecasting, planning and scheduling – the system will perform all the calculations in a few minutes!

 Stop the high turnover  
Empower agents with handy tools for entering their availability, shift preferences and other requests, to drive higher loyalty and help them to deliver better service for your customers.

 Constant SL 
Deviation is not more than 3%.

 Flexible settings 
The system can be adjusted to any contact center requirements: business rules,
shift schedules, agents’ requests etc.

 Nothing extra 
Friendly interface and only necessary tools

 In touch with changes, at any time and place 
Contact center operation management is easier than ever with immediate proactive alerts for your staff.

 Take a step ahead 
Use the report design tool to create various types of reports according to your needs, without involving developers. 

We know how that’s important!


Reputable Russian

company, operating since 1999


Technical support 24/7 and warranty service

Ready-to-interact with a wide range of contact center platforms and other systems


High expertise in workforce management


We adjust or customize the system

to fit your needs


Clear
pricing

How do we work?

Ready to answer
your questions!

OUR ADDRESS:

25 Zh Krasnogo Kursanta street

Saint-Petersburg

197198

Russian Federation

© ARGUS RTC Ltd., 2007 – 2020 
www.argustelecom.ru 
www.protei.ru 
www.seventest.ru 
www.ekran.su

Banking details

Website design: Sensority

Banking details

Website design: Sensority