ARGUS WFM CC is an integrated approach to contact center management
In today’s increasingly complex contact center your employees need a powerful combination of tools to meet rapidly growing customer expectations. How to keep your employees satisfaction level aligned with your customer engagement strategy and business profitability? Use workforce management tools to deliver on all your business objectives, boosting the contact center efficiency and the quality of customer experience!
Learn more about the ARGUS WFM CC
system in just 5 minutes!
What are the key benefits with ARGUS WFM CC?
You will save budgets on payroll and precious time, which you can invest in CC development and customer service improvement!
Get rid of routine!
Your employees will no longer spend several hours a day on forecasting, planning and scheduling – the system will perform all the calculations in a few minutes!
Stop the high turnover
Empower agents with handy tools for entering their availability, shift preferences and other requests, to drive higher loyalty and help them to deliver better service for your customers.
Deviation is not more than 3%.
The system can be adjusted to any contact center requirements: business rules,
shift schedules, agents’ requests etc.
Friendly interface and only necessary tools
In touch with changes, at any time and place
Contact center operation management is easier than ever with immediate proactive alerts for your staff.
Take a step ahead
Use the report design tool to create various types of reports according to your needs, without involving developers.
We know how that’s important!
company, operating since 1999
Technical support 24/7 and warranty service
Ready-to-interact with a wide range of contact center platforms and other systems
High expertise in workforce management
We adjust or customize the system
to fit your needs
How do we work?